CircuitMess

What to check first, and how a colleague checks with the courier and confirms the next step with you.

My tracking says delivered, but the parcel is not here

Only some bundles list the mat as a gift. How to tell if your order includes one, and why it may ship separately.

The free Silicone Work Mat promotion: which orders include it?

Prices move with promotions. If the price dropped just after you ordered, message us and a colleague will get back to you on this.

The price changed after I ordered. Do you offer price adjustments?

What delivery options exist, why we never guarantee a date, and how to check before ordering against a deadline.

Can I get my order faster? Express shipping and delivery by a date

Buying a gift and worried about prices in the box, or need an itemised VAT invoice — email us with the order number.

Invoices, gift receipts and VAT invoices

Our couriers need a physical street address, so PO Boxes do not work. What to use instead, and how to fix an order placed with one.

Can you deliver to a PO Box?

There is no separate student discount at the moment — but here is every discount that does exist.

Do you offer student discounts?

Choosing a pickup point at checkout, what appears on your order, and how to switch to home delivery.

Delivery to a pickup point: how it works

What happens when a parcel cannot be delivered, and the options once it arrives back at the warehouse.

My parcel is being returned to the sender. Can I still get it?

Neither uses postcodes, so the rest of the address has to carry the detail. What to include so your order is not held.

Shipping to Hong Kong or the UAE: what your address needs

Email us your tracking number or order ID to open an inquiry into a delayed or problem shipment.

How can I issue a shipping complaint?

Before it ships, message us your order number and full new address, and a colleague will check whether it can still be changed. After dispatch, any redirect is up to…

How do I change my shipping address?

Yes, to over 200 destinations, though a small number cannot be selected at checkout. Free shipping to a pickup point over about EUR 96 in the EU; over USD 96…

Do you ship your packages to my country?

Yes — put your details in the billing section and the recipient's in shipping. The parcel goes to them; the confirmation and tracking emails come to you.

I want to buy a kit, but send it to someone else. Can I do that on your webshop?

What to do if your CircuitMess parcel is delayed or looks lost, and how we chase it with the courier.

What happens if my package gets lost?

Enter the code in the discount field at checkout. Exclusions vary by code, and only one discount applies per order.

I received a promotion code. How do I apply it?

There is no minimum order value at CircuitMess, plus the free-shipping thresholds.

Is there a minimum purchase amount for my order?

Change a subscription card yourself in the dashboard, or email us if it will not let you. On an order already placed the payment method cannot be edited, so we…

I can't edit or change my payment method. What should I do?

Check your tracking link first, as international transit takes one to two weeks; contact us after three weeks.

I have placed my order a while ago but I still have not received it

Email us your first and last name, order number, and a list and photo of the items you actually received.

I have received a wrong order. What to do?

No. Kits with a power adapter ship with an EU plug, but any USB charger you already own will work.

Will I receive a UK or AU plug adapter with my order?

How to cancel an order before or after dispatch, and how to cancel a subscription.

Cancellation policy

Unfulfilled means the order has not been packed yet; dispatch takes 48 to 72 business hours and tracking is emailed once the label is created.

What does Unfulfilled mean?

Each regional shop sets its own prices. The EUR price includes VAT, the import duties we cover and EU compliance costs, so it will not match a straight USD-to-EUR conversion.

Why is the price in EUR higher than in USD?

Yes, reply to confirm or update your address, otherwise we ship to the address already on file.

I received an email asking to confirm my address. Do I need to reply?

Tracking numbers arrive by email when your order ships; check spam and your account, or email us after five business days.

I can't find my tracking number.

Silent tracking is normal during international transit, customs or carrier handoff; contact us after 15 business days without updates.

Why is my tracking status not updating?

One shipment normally covers the whole order; separate tracking numbers arrive when items ship from different warehouses, include pre-orders, or are split.

I ordered multiple items. Why do I only have one tracking number?

How to cancel a CircuitMess order, the cut-off point for cancelling, and when the refund is issued.

Can I cancel my order?

Usually the code has expired or the items are already on sale, as only one discount applies per order.

Why is my promo code not working?

No, a code cannot be added after the order is placed. Message us with your order number and the code, and a colleague will get back to you on this.…

I forgot to add a discount code.

How to remove a single item from a CircuitMess order and keep the rest of it.

Can I cancel just one item from my order but keep the rest?

What to do if you accidentally placed the same CircuitMess order twice.

I accidentally placed a duplicate order. What should I do?

When CircuitMess shipping is free, how the cost is worked out below the threshold, and where orders ship from.

Is shipping free?

Bundles and mixed orders can ship from more than one warehouse, so parcels get separate tracking and can arrive days apart.

Why did my order arrive in more than one parcel?

A small number of destinations cannot be selected at checkout. Which ones, why, and what to do if yours is one of them.

Countries we cannot ship to

You can cancel any time before dispatch by emailing us. What happens once the parcel has left, and what refusing delivery does and does not do.

Cancelling before your order is dispatched

Where the welcome code goes, what to do if it never arrives, and the exclusions that make a code come back as invalid.

I didn't get my 10% welcome discount code

The Nevera is sold from stock: dispatch takes 48 to 72 business hours, then usually one to two weeks in transit.

Where is my Rimac Nevera order?

What to check when the checkout rejects your gift card code, and where the code is sent.

My gift card code is not accepted at checkout

How the Fractions and Decimals course access email works, and what to do if it never arrives or you cannot get into the course.

Getting access to the Fractions and Decimals course after you buy

Pay by card, PayPal, Apple Pay, Google Pay or Shop Pay; EU prices are in euros, Japan's in yen, and everywhere else in US dollars.

How can I pay, and which currency will I be charged in?

Albert Gajsak

Patricia Mršić

Slavche Gjorgievska

Where your order is, changing it, and how long it takes to arrive.

Orders and delivery

Update your address in your survey profile; a final address confirmation email arrives 48 hours before orders are locked.

I moved since I placed my pre-order on Kickstarter/BackerKit. Where will my package go?

While a campaign is running, cancel your pledge in your Kickstarter account. Once it has closed, email contact@circuitmess.com and we will refund it.

Can I get a refund on my Kickstarter pledge?

How pledges differ from shop orders, why there is no order number, the BackerKit survey, address and card changes, shipping dates and refunds.

Kickstarter, Indiegogo and BackerKit: pledges, surveys and what we can see

The survey is tied to the email you pledged with. How to find it, and how to get it resent.

I can't find my BackerKit survey, or my BackerKit account shows no surveys

Pre-order ship dates are shown on the product page and updated by email; email us with your order number.

I pre-ordered a new product. When will it ship?

Pre-order dates are estimates, not fixed dispatch dates; delays come from component sourcing, quality testing or manufacturing scale-up, and you can email us with your order number for a current…

The estimated delivery date for my pre-order has passed. Why hasn't it shipped?

Butter Bot is a pre-order. How to check where yours stands, and what to do if your delivery address has changed.

Where is my Butter Bot order?

Your $1 MAKERphone 2.0 reservation was made before the crowdfunding campaign; it is not an order that ships. Where things stand and what to do.

Where is my MAKERphone 2.0 reservation?

Cellular bands and VoLTE support are not confirmed for MAKERphone 2.0, so we cannot promise it works on your network.

Will MAKERphone 2.0 work with my SIM card and mobile network?

What a reservation means, and how pre-orders ship.

Pre-orders and crowdfunding

Usually nothing to pay in the EU and the countries where we have a warehouse; elsewhere your own customs may charge duty.

Do I have to pay import duties for my package?

Shipments into Saudi Arabia must carry the recipient's National Address structure number. Without it we cannot dispatch the order.

Shipping to Saudi Arabia: we need your National Address number

Countries such as Brazil, India and Mexico need the recipient's Tax ID, South Korea a PCCC, or customs may hold the parcel.

Why do I need to provide a Tax ID (or PCCC) for my delivery?

Some destinations need a recipient tax or national ID for customs. Which ones, why the name must match, and how to send it to us safely.

Customs information we may need from you

Import charges, and the ID some countries need before customs will release a parcel.

Customs, duties and tax IDs

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