CircuitMess, inc.

Email us your tracking number or order ID to open an inquiry into a delayed or problem shipment.

How can I issue a shipping complaint?

Yes if the order has not shipped — email your order number and new address; afterwards only the courier can redirect.

How do I change my shipping address?

Yes, to over 200 destinations, though a small number cannot be selected at checkout. Shipping is free over EUR 96 in the EU and USD 99 outside.

Do you ship your packages to my country?

Yes — put your details in the billing section and the recipient's in shipping. The parcel goes to them; the confirmation and tracking emails come to you.

I want to buy a kit, but send it to someone else. Can I do that on your webshop?

What to do if your CircuitMess parcel is delayed or looks lost, and how we chase it with the courier.

What happens if my package gets lost?

Enter the code in the discount field at checkout, alongside your shipping and billing details; codes do not apply to sale items or bundles, and expired codes are refused.

I received a promotion code. How do I apply it?

Check your tracking link first, as international transit takes one to two weeks; contact us after three weeks.

I have placed my order a while ago but I still have not received it

Email us your first and last name, order number, and a list and photo of the items you actually received.

I have received a wrong order. What to do?

No. Kits with a power adapter ship with an EU plug, but any USB charger you already own will work.

Will I receive a UK or AU plug adapter with my order?

How to cancel an order before or after dispatch, and how to cancel a subscription.

Cancellation policy

Unfulfilled means the order has not been packed yet; dispatch takes 48 to 72 business hours and tracking is emailed once the label is created.

What does Unfulfilled mean?

EUR prices include VAT because EU rules require it; USD prices are shown before local sales tax. Where to see the tax line on your order.

Why is the price in EUR higher than in USD?

Yes, reply to confirm or update your address, otherwise we ship to the address already on file.

I received an email asking to confirm my address. Do I need to reply?

Tracking numbers arrive by email when your order ships; check spam and your account, or email us after five business days.

I can't find my tracking number.

Silent tracking is normal during international transit, customs or carrier handoff; contact us after 15 business days without updates.

Why is my tracking status not updating?

One shipment normally covers the whole order; separate tracking numbers arrive when items ship from different warehouses, include pre-orders, or are split.

I ordered multiple items. Why do I only have one tracking number?

How to cancel a CircuitMess order, the cut-off point for cancelling, and when the refund is issued.

Can I cancel my order?

Usually the code has expired or the items are already on sale, as only one discount applies per order.

Why is my promo code not working?

No, codes cannot be applied retroactively; if unshipped we may cancel so you can reorder, sale items excluded.

I forgot to add a discount code.

How to remove a single item from a CircuitMess order and keep the rest of it.

Can I cancel just one item from my order but keep the rest?

What to do if you accidentally placed the same CircuitMess order twice.

I accidentally placed a duplicate order. What should I do?

Bundles and mixed orders can ship from more than one warehouse, so parcels get separate tracking and can arrive days apart.

Why did my order arrive in more than one parcel?

A small number of destinations cannot be selected at checkout. Which ones, why, and what to do if yours is one of them.

Countries we cannot ship to

You can cancel any time before dispatch by emailing us. What happens once the parcel has left, and what refusing delivery does and does not do.

Cancelling before your order is dispatched

Where the welcome code goes, what to do if it never arrives, and the exclusions that make a code come back as invalid.

I didn't get my 10% welcome discount code

Albert Gajsak

Where your order is, changing it, and how long it takes to arrive.

Orders and delivery

Update your address in your survey profile; a final address confirmation email arrives 48 hours before orders are locked.

I moved since I placed my pre-order on Kickstarter/BackerKit. Where will my package go?

Pre-order ship dates are shown on the product page and updated by email; email us with your order number.

I pre-ordered a new product. When will it ship?

Pre-order dates are estimates, not fixed dispatch dates; delays come from component sourcing, quality testing or manufacturing scale-up, and you can email us with your order number for a current…

The estimated delivery date for my pre-order has passed. Why hasn't it shipped?

Butter Bot is a pre-order. How to check where yours stands, and how to change your delivery address before it ships.

Where is my Butter Bot order?

MAKERphone 2.0 is a paid reservation ahead of a crowdfunding campaign, not an order that ships. What happens next.

Where is my MAKERphone 2.0 reservation?

What a reservation means, and how pre-orders ship.

Pre-orders and crowdfunding

Usually nothing to pay, as we ship from regional warehouses; any duty is set by your own customs authority.

Do I have to pay import duties for my package?

Countries such as Brazil, India and Mexico need the recipient's Tax ID, South Korea a PCCC, or customs may hold the parcel.

Why do I need to provide a Tax ID (or PCCC) for my delivery?

Some destinations need a recipient tax or national ID for customs. Which ones, why the name must match, and how to send it to us safely.

Customs information we may need from you

Import charges, and the ID some countries need before customs will release a parcel.

Customs, duties and tax IDs

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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