Email us at [email protected] with your order number and we’ll chase it with the delivery company for you.
Before you do, it’s worth checking the timings. Orders are dispatched within 48 to 72 business hours, and transit after that is usually one to two weeks. It varies quite a bit by destination and it isn’t guaranteed, so a parcel that feels late often isn’t.
We ship from seven regional warehouses — in the EU, the US, Canada, Saudi Arabia, the UK, China and Australia — so your parcel left from whichever one is nearest to you. The tracking link in your dispatch email is the one to watch.
Get in touch if the tracking has stopped updating, if it says delivered and nothing arrived, or if you’re well past the usual transit window. We’ll open a case with the courier and keep you posted until it’s sorted.