Orders
You can cancel any time before your order is dispatched, wherever you live. Message us here, or email [email protected], with your order number and we will stop it and refund the full amount within 14 days of hearing from you.
If a shipping label has already been created but the parcel has not left the warehouse, message us here anyway. A label is not a dispatch, and we can often still pull it.
Once the parcel is with the courier we cannot recall it. If you live in the United States, Canada, the United Kingdom, Australia, New Zealand, Saudi Arabia, the EU, Norway, Iceland or Liechtenstein, you can return it within 14 days of receiving it. For consumers in the EU, Norway, Iceland and Liechtenstein this is also a statutory right of withdrawal; the notice and the model form are in Your right to cancel: notice and model form. From other countries we cannot accept returns, because import duties and customs fees on the way back often cost more than the kit. The full rules are in What is CircuitMess' refund policy?.
You do not have to wait for the parcel to arrive before telling us. Message us here as soon as you have decided. We will confirm the return address once the parcel reaches you, so please wait for that before posting anything, as we ship from several regional warehouses and a parcel sent to the wrong one is hard to trace. We refund within 14 days of receiving your return.
Subscriptions
New subscriptions are closed and existing ones have been wound down, with every remaining box sent as one final consolidated delivery. A subscription that was never cancelled can still be cancelled from the subscription dashboard at dashboard.circuitmess.com. Cancelling stops the upcoming boxes you have not paid for yet; boxes you have already paid for will still be delivered.
New STEM Box and Wacky Robots subscriptions are no longer available. If you are already a subscriber you can still manage your subscription from the subscription dashboard.
Any questions about cancelling, message us here, or email [email protected].