A code refused at checkout is annoying, and it is nearly always one of two things: the code has expired, or something in your basket is already discounted.
The code has expired. Our promotions run for a limited time, and once the end date has passed checkout will no longer accept the code.
The items are already reduced. Only one discount applies per order, so a code will not stack on top of a sale price or a bundle price. When that happens, checkout says the code is not valid for the items in your basket, even though the code itself is fine. Trying it on a full-price, non-bundle item will confirm that is what is going on.
Before you message us here, copy and paste the code straight from the email it came in rather than retyping it, and check that no space has been picked up before or after it. If this is the 10% welcome code, there is more on it in I didn't get my 10% welcome discount code.
If the code is in date, nothing in your basket is on sale and it is still refused, message us here, or email [email protected], with the code and what is in your basket, and we will look at it from our side. Do that before you place the order, as we cannot apply a code to an order that has already gone through.