The welcome code is emailed to the address you used to subscribe, usually within a few minutes.
If it has not arrived
Check your spam and promotions folders. This is where it usually is.
Check you are looking in the same mailbox you subscribed with. If you subscribed with a work address and are checking a personal one, it will not be there.
If it is genuinely not there, email [email protected] before you place your order and we will sort it out. We cannot apply a code after an order has been placed — see "I forgot to add a discount code."
If the code arrived but checkout says it is not valid
This is usually not a broken code. The welcome discount does not apply to items that are already on sale, or to bundles. If your basket is made up of sale items or a bundle, the code will be rejected even though it is perfectly valid. Try it on a full-price item to check.
If it still will not apply to a full-price, non-bundle item, email [email protected] before ordering with the code and what is in your basket, and we will look at it.