You can cancel any time before your order is dispatched, wherever you live. Message us here, or email [email protected], with your order number and we will stop it and refund the full amount within 14 days of hearing from you.
If a shipping label already exists but the parcel has not gone yet, message us here anyway. A label is not a dispatch. We will still try to pull it, and we often can.
Once the parcel is with the courier we cannot recall it. If you live in the United States, Canada, the United Kingdom, Australia, New Zealand, Saudi Arabia, the EU, Norway, Iceland or Liechtenstein, you can return it within 14 days of receiving it, and you do not have to wait for it to arrive to tell us. We will confirm the return address once the parcel reaches you, and we refund within 14 days of receiving your return. From other countries we cannot accept returns, because import duties and customs fees on the way back often cost more than the kit. The full rules are in What is CircuitMess' refund policy?
Refusing the parcel at the door is not a cancellation on its own. A refused parcel can sit in a depot for weeks before it comes back to us, and if we do not know it is coming we cannot match it to you. If you refuse a delivery, message us here the same day with your order number so we can watch for it.
Subscription renewals work differently and are covered in "Cancellation policy".