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I have received a wrong order. What to do?

Email us your first and last name, order number, and a list and photo of the items you actually received.

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Written by Albert Gajsak

Sorry about the mix-up. Send us a few details and we will get the right items to you.

Message us here, or email [email protected], with:

  • Your first and last name

  • Your order number

  • A list and a photo of the items that actually arrived

A photo usually shows us straight away what was packed, which saves a round of questions.

Please hold on to the items you were sent by mistake, and their packaging, until you hear from us. Once we have checked the order we will confirm what to do with them and how the correct items will reach you.

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