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I received an email asking to confirm my address. Do I need to reply?

Yes, reply to confirm or update your address, otherwise we ship to the address already on file.

A
Written by Albert Gajsak

Yes, please reply. We send an address confirmation email before shipping so the parcel goes to the right place, and it matters most on pre-orders and crowdfunding rewards, where the address may have changed since the original order.

Reply to the email either confirming that the address we have is still correct, or giving us the new one. If we do not hear back within a few days, we ship to the address already on the order — unless the address is one the courier cannot deliver to as it stands (a missing flat number or postcode, say), in which case the order waits with us until we hear from you. So please reply either way; it is the fastest route to your parcel.

If the confirmation email has not arrived, check your spam or junk folder first. If it is not there, message us here, or email [email protected], with your order number and we will confirm the address with you directly.

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