Email us at [email protected] with the subject line “Duplicate Order” and both order numbers, and we’ll sort it out.
If neither order has been dispatched, we’ll cancel the duplicate and refund it. If one has already been dispatched, we’ll cancel the other and refund that one instead.
We issue the refund within 14 days of you telling us, to your original payment method. How quickly it then appears on your statement is down to your bank.
The sooner you get in touch, the better the chance we catch it before dispatch. If both orders have already gone out, you can still return one — see “What is CircuitMess’ refund policy?”