Message us here, or email [email protected], with the subject line “Duplicate Order” and both order numbers, and we’ll sort it out.
This page is about placing the same order twice. If you have one order but two charges on your card, or a charge you have no order for, that is a different thing and we do not settle it over chat — stay in this conversation and we will put you through to a person who can match the payments against the order. Often one of the two is a bank authorisation that drops off by itself, but we check rather than assume. Please do not open a dispute with your bank before we have looked.
If neither order has been dispatched, we’ll cancel the duplicate and refund it. If one has already been dispatched, we’ll cancel the other and refund that one instead.
We issue the refund within 14 days of you telling us, to your original payment method. How quickly it then appears on your statement is down to your bank.
The sooner you get in touch, the better the chance we catch it before dispatch. If both orders have already gone out, you can still return one — see What is CircuitMess’ refund policy?