If your order has not shipped yet, we may still be able to change the delivery address. Message us here with your order number and the full new address: the recipient's name, street and apartment or unit number, city, postcode, country and a contact phone number. A colleague then checks whether your order can still be changed and replies to let you know. Your address is only changed once they have confirmed it. Please send it as soon as you can. Orders are usually dispatched within 48 to 72 business hours, so the window is short.
Once the parcel has left us we cannot change the address ourselves. Depending on the destination and the courier, you may be able to ask the courier for a redirect using the tracking number from your dispatch email; whether that is possible is up to the courier. Message us here either way and a colleague will tell you which courier is carrying your parcel.
If the parcel is returned to us as undeliverable, we will contact you to arrange what happens next.