If your order has not shipped yet, we can change the delivery address. Email [email protected] with your order number and the full new address, including the postcode and a contact phone number. Send it as soon as you can — orders are dispatched within 48 to 72 business hours, so the window is short.
Once the parcel has left us we cannot change the address ourselves, though that is not always the end of it. Depending on the destination and the courier, you may be able to arrange a redirect directly with the courier using the tracking number from your dispatch email. Email us either way and we will tell you which courier is carrying your parcel and whether a redirect is possible on that service.
If the parcel is returned to us as undeliverable, we will contact you to arrange what happens next.