CircuitMess, inc.

What to send us for a quote, how procurement and proforma invoicing work, and where to send reseller and distribution enquiries.

Schools, resellers and bulk orders

You can cancel any time before dispatch by emailing us. What happens once the parcel has left, and what refusing delivery does and does not do.

Cancelling before your order is dispatched

Yes, a digital gift card can be delivered to the recipient's inbox at a chosen time with a personal message.

Can I purchase a gift card for someone else?

We have no physical retail store — everything is sold through our online shop, which ships worldwide.

Do you have a physical store where I can buy your products?

What to do if you accidentally placed the same CircuitMess order twice.

I accidentally placed a duplicate order. What should I do?

What to do if you no longer want an order that has already been dispatched.

My order has already shipped, but I don't want it anymore.

How to remove a single item from a CircuitMess order and keep the rest of it.

Can I cancel just one item from my order but keep the rest?

When CircuitMess issues a refund and why the time it takes to reach your account is set by your bank.

When will my refund be issued?

How to cancel a CircuitMess order, the cut-off point for cancelling, and when the refund is issued.

Can I cancel my order?

Higher European taxes explain the gap; we collect and pass it to the state and keep none of it.

Why is the price in EUR higher than in USD?

Email us your first and last name, order number, and a list and photo of the items you actually received.

I have received a wrong order. What to do?

Check your tracking link first, as international transit takes one to two weeks; contact us after three weeks.

I have placed my order a while ago but I still have not received it

Usually nothing to pay, as we ship from regional warehouses; any duty is set by your own customs authority.

Do I have to pay import duties for my package?

Refunds return only to the original payment method — 5 to 10 business days on cards, 1 to 2 on PayPal.

I haven't received my refund yet - where is it?

Albert Gajsak

Manage your order details, billing, cancellations, and discount codes

Orders and Payments

Enter the code at checkout with your shipping and billing details; most codes will not apply to kits already on sale.

I received a promotion code. How do I apply it?

Usually the code has expired or the items are already on sale, as only one discount applies per order.

Why is my promo code not working?

No, codes cannot be applied retroactively; if unshipped we may cancel so you can reorder, sale items excluded.

I forgot to add a discount code.

Yes, volume and educational pricing for schools and government bodies; email contact@circuitmess.com with products, quantity and shipping country.

Do you offer special discounts for schools or government institutions?

Where the welcome code goes, what to do if it never arrives, and the exclusions that make a code come back as invalid.

I didn't get my 10% welcome discount code

Find out how to apply your discount codes, explore our special offers, and learn what to do if a promotion isn't working at checkout.

Discounts and promo codes

Pre-order ship dates are shown on the product page and updated by email; email us with your order number.

I pre-ordered a new product. When will it ship?

Pre-order dates are estimates; delays come from component sourcing, quality testing or manufacturing scale-up, and email us for current status.

The estimated delivery date for my pre-order has passed. Why hasn't it shipped?

Butter Bot is a pre-order. How to check where yours stands, and how to change your delivery address before it ships.

Where is my Butter Bot order?

MAKERphone 2.0 is a paid reservation ahead of a crowdfunding campaign, not an order that ships. What your $1 secures and what happens next.

Where is my MAKERphone 2.0 reservation?

Pre-Orders & Crowdfunding

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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