If you returned your order: we refund within 14 days of receiving your return, to your original payment method, with no fees deducted.
If you’re a consumer in the EU, Norway, Iceland or Liechtenstein, we refund within 14 days of your withdrawal notice, and we may wait until we’ve received the product back or you’ve sent us proof that you’ve shipped it, whichever comes first.
If you cancelled before your order shipped: we refund the full amount within 14 days of you telling us.
How long it then takes to appear on your statement is down to your bank or payment provider rather than us, so that part isn’t a timeframe we can promise.
If it hasn’t turned up, check with your bank first — refunds sometimes appear under a different name, or sit pending for a while. If your bank confirms there’s nothing pending, message us here, or email [email protected], with your order number and we’ll look into it.
See What is CircuitMess’ refund policy? for the full policy.