Once an order has been dispatched we can’t recall it. If you live in the United States, Canada, the United Kingdom, Australia, New Zealand, Saudi Arabia, the EU, Norway, Iceland or Liechtenstein, you can return it within 14 days of receiving it.
Message us here, or email [email protected], with your order number and tell us you’d like to return it. Then wait for the parcel to arrive — please don’t send anything back until we’ve confirmed the return address with you. We ship from several regional warehouses, and a parcel sent to the wrong one is very hard to trace. Once you have the address, send it back within 14 days of telling us.
Our kits can’t be resold as new once they’ve been opened. If a kit comes back opened, assembled, soldered, modified, damaged or incomplete, we reduce the refund by 30% of the product price, or more if parts are missing or damaged. So if you already know you don’t want it, leave the box sealed.
You pay return postage, unless the return is down to us — a wrong item, or something that arrived damaged or incomplete — in which case we cover it.
We refund within 14 days of receiving your return, to your original payment method.
From other countries we can’t accept returns, because import duties and customs fees on the way back often cost more than the kit. See What is CircuitMess’ refund policy? for the full details.