CircuitMess, inc.

A rechargeable battery stored flat can discharge past recovery. The one attempt worth making, and what to send us if it stays dead.

My device sat unused for months and now it will not turn on or charge

A small add-on board that steadies the power reaching the Mars Rover's servos. What it does, and how to check whether it is fitted.

The Rover Fix board: what it is and how to tell if yours is installed

What to check when CircuitBlocks cannot see your device or the restore stops with an error.

The firmware restore at code.circuitmess.com fails or cannot find my device

What to check when a freshly built Codee 2.0 stays dark or shows a white screen, before emailing us.

My Codee 2.0 will not turn on, or shows a blank white screen

Check the camera cable seating at both ends, restore the firmware on both units, then contact support with photos.

Mars Rover camera not connected, or the Mission Control screen shows nothing

Switch off and remove hot batteries first, then check the six AA cells and their orientation before powering on again.

Mars Rover batteries get hot, or the rover will not power on

What to check when a Beep Boop reward code will not go through, and what to send us if it still fails.

My Beep Boop reward code says it is invalid or already used

What to check when Wheelson 2.0 runs on the cable but dies the moment you unplug it.

My Wheelson 2.0 only works when plugged in over USB

What to check when a built Nevera will not drive straight, steer, or respond to the controller.

My Rimac Nevera does not drive or steer properly after the build

What to check when a freshly built Jay-D 2.0 will not turn on or misbehaves, before emailing us.

My Jay-D 2.0 does not work after the build

What to check when a freshly built Synthia 2.0 will not turn on or misbehaves, before emailing us.

My Synthia 2.0 does not work after the build

What to check when a Chatter 2.0 screen shows nothing, or shows its picture flipped, mirrored or fuzzy.

My Chatter 2.0 screen is blank, upside down or distorted

What to check when a Chatter 2.0 unit is dead or its keypad does not respond, before emailing us.

My Chatter 2.0 will not turn on, or the buttons do not respond

What to check when ByteBoi 2.0 cannot see its SD card, and how to get the preloaded games back.

My ByteBoi 2.0 says "No SD Card", or the games are missing

What to check when a freshly built Bit 2.0 shows a white screen or nothing at all, before emailing us.

My Bit 2.0 does not work after the build

The Rover is our most complex build and involves a lot of soldering, so start with the joints.

My Mars Rover is not working. What should I check?

The Artemis Watch 2.0 arrives fully built, so any fault is one for us to sort out. What to send us.

Something is wrong with my Artemis Watch 2.0

Restore the firmware at code.circuitmess.com, check the solder joints and battery, then email us photos of the board.

My device is not working properly, what should I do?

Bit starts with Blocks, Bonk and Snake; connect a Wacky Robot and press A to unlock further games permanently.

I can't access all of the games on Bit

Usually a calibration or firmware glitch, so restore the firmware, run a full charge cycle and try another cable.

Why does my device show "Battery Low" even when connected to USB?

Only on speaker devices such as Jay-D, using the onboard settings menu; buzzer devices like Bit have fixed hardware volume.

My device's speaker is quiet. Can I make it louder?

What to check when two Chatter 2.0 units will not connect, and the range you should realistically expect.

My Chatter 2.0 isn't connecting to the other unit. What should I check?

Typically two to three days of normal use when new; heavy animations, LEDs and code drain it faster.

How long does the battery last on the Artemis Watch?

What the two SD-card messages mean on Jay-D 2.0, and the exact audio format it accepts: mono AAC at 24 kHz on a FAT32 card.

My Jay-D 2.0 says "Empty!" or "Not inserted!"

What to check when a Mars Rover servo buzzes but does not turn, or a motor does nothing at all.

My Mars Rover's servos or motors don't move

What to check when a Clockstar 2.0 will not start: the battery, restoring the stock firmware, and the warranty.

My Clockstar 2.0 will not turn on

How to unlock the game a Bit Expansion token carries, and what to do if the token is faulty or missing.

My Bit Expansion token has not unlocked a game

What to re-check on a newly built ByteBoi 2.0 or Wheelson 2.0, and when a replacement part is free or charged.

My ByteBoi 2.0 or Wheelson 2.0 does not work after I built it

What to check when a Beep Boop will not switch on or has frozen, and when to ask for a replacement.

My Beep Boop will not turn on, or has frozen

What to check when a Chatter 2.0 unit works over USB but stops the moment you unplug it.

My Chatter 2.0 only works when it is plugged in over USB. What should I check?

Albert Gajsak

It will not turn on, the screen is blank, or it will not connect.

Fixing a problem

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.