Orders and Payments
Manage your order details, billing, cancellations, and discount codes
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Can I cancel my order?
Yes! You can cancel your order any time before it ships. Just email us at [email protected] with your order number and we'll cancel it for you. You'll receive a full refund to your original payment method. If your order has already shipped, it
How do I find my order number?
You can find the order number in the first confirmation mail we sent you.
I have received a wrong order. What to do?
If you've noticed that you've received something you have not ordered, please reach out to us at [email protected] and send the following information:. Our customer support team will soon get in touch with you and resolve the issue ASAP.
I have placed my order a while ago but I still have not received it
If you’ve placed your order and have not received it in two to three weeks, please let us know at [email protected], and we’ll take it from there to help you get your package.
Can I cancel just one item from my order but keep the rest?
If you ordered a bundle or multiple kits and only wish to remove one specific item, please reach out to us. There is no need to cancel your entire shipment, we can simply remove the individual item for you and refund the difference directly to your o
My order has already shipped, but I don't want it anymore.
Since the package is already on its way, you will need to wait for it to arrive and then return it to us. Once we receive the unopened return, we will issue a refund for the item (shipping costs are non-refundable).
I accidentally placed a duplicate order. What should I do?
Please email us right away with the subject line "Duplicate Order." We will keep one order active and void/refund the second one immediately.
Do I have to pay import duties for my package?
Enjoy free international shipping on all orders over $99 from our webshop. However, we do not cover import customs fees. If you are located in EU, USA, Australia, UK, or Canada you won’t be required to pay any extra import duties.=====If you live in
Is there a minimum purchase amount for my order?
Great news - there's no minimum purchase required for your order!
I can't edit or change my payment method. What should I do?
Having trouble updating or changing the payment method for your STEM box subscription? No worries! Email us at [email protected], and we'll immediately assist you.
Why is the price in EUR higher than in USD?
The difference in price between our USD and EUR listings is due to the fact that taxes are significantly higher in Europe. It is important to understand that this price difference does not result in more profit for CircuitMess. The entirety of that p
How long does it take for the refund to appear in my bank account?
Once we approve your refund, we process it right away on our end. How quickly it reaches you depends on your payment method:. Credit or debit card: 5-10 business days for the funds to appear on your statement. This timeline is set by your bank, not b
Do you have a physical store where I can buy your products?
Currently, we do not have a physical walk-in store. Our kits are sold exclusively through our official online shop at https://circuitmess.com/shop-all. This allows us to ship our products directly to your doorstep, no matter where you are in the worl
Can I purchase a gift card for someone else?
Yes, absolutely! If you want to give the gift of STEM but aren't sure which kit to choose, a CircuitMess Digital Gift Card is the perfect solution. It allows the recipient to explore our shop and pick the specific project they are most excited to bui