General
Get in touch with our team, find our working hours, and explore general resources about CircuitMess and your account.
Categories
Articles
Why can’t I log in to my account on your website?
Your account stays active with us if you're a subscriber, but not for one-time orders. If you're a subscriber and having trouble logging in, make sure you're using the right email and password. Still stuck? Reach out to us at [email protected]
How can I purchase your kits?
You can get our kits in a few different ways:1. Individual kits: Want to purchase only one kit? Visit our shop here and explore from many of our different kits, suited for both kids and teens/adults. 2. Bundles: Prefer to get a bunch at once? Explore
I want to buy a kit, but send it to someone else. Can I do that on your webshop?
Of course! Just enter your details in the billing section and the recipient's information in the shipping section. Easy peasy!
Do you offer a repair?
We do not offer repairs, but don’t worry—we provide lifetime support for all our products. If you’re having any issues, just email us at [email protected] and we’ll help you troubleshoot and get things working again in no time.
I have an improvement suggestion!
If you think you have something that would make any of our products better in any way, shoot us an email at [email protected] or visit our Community forum.
I have noticed a bug!
Send us a detailed description of the bug and an image or a video of it (either a screenshot or a picture/video taken with another device) at [email protected].
I opened my kit and a part is missing.
We apologize for the oversight! We pack thousands of components, and occasionally a small piece can be missed. If you notice that something is missing from your kit, please contact us directly. To help us resolve this quickly, it is important that yo
How can I check the recommended age for a product?
You can find the recommended age range for every product directly on our website. Simply scroll down to the FAQ section located under each specific product page, where the suggested age is listed. To help you find the perfect match, you can also use
Do I need to understand how every single component works before I start building?
Definitely not, you can start building the moment you open the box! You don't need a degree in electronics to create something amazing with CircuitMess. Our assembly guides are designed to lead you through the process step-by-step. As you place each
I’ve finished building my kit. Is that it, or is there more I can do?
The build is just the beginning! Once assembled, your device becomes a fully functional tool for learning and play. You can dive into CircuitBlocks to create your own custom games or apps, explore the pre-loaded features, or even take it apart to see
Are your crates available in languages other than English?
At the moment, our kits, and all educational materials are provided in English only. However, we have designed our assembly guides to be as accessible as possible by including clear, step-by-step photos and detailed diagrams. This visual approach mak
What is "Open-Source" and why does it matter for my kit?
It means all our designs, schematics, and software code are publicly available. For you, this means total freedom, you can see exactly how your device "thinks," modify it however you like, or even build your own version of the software from scratch.
What happens if I lose my digital assembly guide?
No worries! All our guides are hosted permanently on our Resources page.. You can access them anytime, from any device, and they are frequently updated with new tips and clearer photos based on community feedback.
Do the kits come with a physical instruction manual?
At CircuitMess, we want to ensure your building experience is as smooth as possible. Here is how we provide our instructions to keep you on the right track:. Printed Manuals vs. Digital Guides. To provide the best hands-on experience, almost all of o
Is there a community forum where I can show off my projects?
Absolutely! We have a vibrant ecosystem of makers where you can share custom code, 3D-printed mods, or get troubleshooting tips. You can join us on your favorite platform:. Official Forum: community.circuitmess.com – The best place for deep dives and
Is there an age limit for using CircuitMess kits?
Our kits are designed to inspire makers of all ages by offering a variety of projects tailored to different developmental stages and skill levels. Whether you are looking for a first introduction to logic for a preschooler or a complex engineering ch