Whatever the reason, we'd rather sort it out than leave you stuck with something you don't want. Find your situation below.
If your kit is faulty, damaged on arrival, or a part is missing, that's handled separately and there's no 14-day or 30-day limit on it. See "Do your kits have a warranty?" instead.
CHANGED YOUR MIND - EU AND EEA
You have a legal right to cancel within 14 days, for any reason or for no reason at all. You don't have to explain yourself, and the kit doesn't have to be faulty.
The 14 days start the day after you, or someone you nominate other than the courier, receive the kit. If your order arrives in several parcels, the clock starts from the last one. You can also cancel earlier, from the moment you place the order.
EEA here means Norway, Iceland and Liechtenstein as well as the EU. Switzerland is not in the EEA, so Swiss customers are covered by the "everywhere else" section below.
CHANGED YOUR MIND - UNITED KINGDOM
Your right to cancel starts the moment you place your order and runs until 14 days after the kit reaches you. Same as above: no reason needed.
CHANGED YOUR MIND - EVERYWHERE ELSE
We give you 30 days from delivery to change your mind. That's our own policy rather than a legal requirement. Tell us within 30 days, send the kit back within 14 days of us giving you the address, you cover the return postage, and we refund the price plus standard delivery.
If you're in the EU, EEA or UK you have both this and your legal right, whichever suits you better.
YOUR ORDER HASN'T SHIPPED YET
Same right, and the simplest case. Email us and we'll stop the order before it goes anywhere. Nothing to send back, and we don't hold your refund waiting for a parcel.
One thing we do need: please tell us. Refusing the parcel at the door or leaving it at a pickup point isn't something we can treat as a cancellation on its own. If that's already happened, just email us, you haven't lost anything.
HOW TO START
Email [email protected] and tell us you want to cancel or return. Include your order number if you have it, as it helps us find you faster, but any clear message counts. You don't need a form, a reason, or a reference number.
We'll reply with the return address. Please wait for it before you post anything: we ship from several regional warehouses, and a parcel sent to the wrong one can be hard to trace.
Your 14 days to send the kit back start from the day we give you that address. If we're slow getting it to you, that's on us and it never counts against your time. And if you've already posted it somewhere, tell us. You haven't lost your right to cancel and we'll help you track it down.
WHAT CONDITION IT NEEDS TO BE IN
Send it back the way you received it if you can, in the original box. That's a preference, not a condition. You don't lose your right to cancel if the box is opened, damaged or long gone.
You're free to do what you'd do in a shop: unpack it, look at it, power it up, check it works. Putting a snap-together kit together is part of checking it works and costs you nothing, because we can take it apart again.
Soldering is different. It permanently changes the board, so if a kit comes back soldered we may apply a deduction for the drop in value. We'll show you the figures before we do, and if you think we've got it wrong, say so and a person will review it. A deduction never delays your refund.
Roughly what to expect: unbuilt and complete, you get the full price back. Assembled but not soldered, usually nothing is deducted. Soldered, the deduction can be substantial, because in most cases we can't sell that board again.
Every kit in our catalogue can be cancelled and returned, including sale, clearance and bundle items, and including kits you've already built.
WHO PAYS THE POSTAGE
You cover the cost of sending it back to us. There's no handling fee, no restocking fee and no admin charge on top.
The exception: if the return is down to us, so a wrong kit, a missing part or damage in transit, we send you a prepaid label and it costs you nothing.
YOUR REFUND
We refund you within 14 days of you telling us you're cancelling, to the original payment method you paid with. No fees.
We don't wait for the parcel to arrive. Send us the tracking number or the postage receipt and that starts the clock, whichever happens first.
We refund what you paid for the kit plus delivery. If you chose a faster delivery option than our cheapest standard one, we refund the standard amount and keep the difference. If express was the only option available to you, or it was already selected for you, we refund the delivery in full.
If you're returning part of a bundle or a discounted order, we recalculate the discount across what you're keeping, and never leave you paying more than the normal price of what you keep.
Once we've issued the refund, how quickly it appears is down to your bank or payment provider. If it hasn't arrived a couple of weeks after our confirmation, tell us and we'll chase it.
STILL STUCK?
Email [email protected]. A person reads every message.