Here is the short version of how returns and refunds work. The full policy sits in one place: What is CircuitMess' refund policy?
You can return products within 14 days of receiving them, for any reason or none, if you live in the United States, Canada, the United Kingdom, Australia, New Zealand, Saudi Arabia, the EU, Norway, Iceland or Liechtenstein. From other countries we cannot accept returns, because import duties and customs fees on the way back often cost more than the kit.
Message us here, or email [email protected], before sending anything back, and wait for us to confirm where to send it. Then send it within 14 days of telling us.
Our kits cannot be resold as new once opened. If a kit comes back opened, assembled, soldered, modified, damaged or incomplete, we reduce the refund by 30% of the product price, or more if parts are missing or damaged.
You pay return postage, except when the return is down to us — a wrong item, or something that arrived damaged or incomplete. In that case we cover it.
We refund within 14 days of receiving your return, to your original payment method, with no fees deducted. How quickly the money then appears on your statement is down to your bank.
Damaged, missing or wrong item
Have a look at your order when it arrives and message us here, or email [email protected], within 14 days of delivery if anything is missing, damaged or not what you ordered. Send a photo of the problem and we will put it right. A fault that shows up later is covered by our two-year warranty — see Do your kits have a warranty?
Any questions about a return, message us here, or email [email protected].