Yes. If a kit is faulty, not as described, or doesn't do what it should, you're covered.
Our two-year warranty
We're responsible for any defect — such as a faulty or missing part — that existed when your kit was delivered and shows up within two years of delivery. This applies wherever you live.
Under it, we repair or replace the product free of charge, including the shipping. If neither is possible, or it takes too long, you can have a price reduction or a refund.
To make a claim, message us here, or email [email protected], within two months of noticing the problem. Include your order number or other proof of purchase, a description of the fault, and a photo or short video if you can.
Something damaged or missing as soon as you open the box? Tell us within 14 days of delivery — see Something is missing from my box.
EU, Norway, Iceland and Liechtenstein
If you're a consumer there, this two-year cover is your statutory legal guarantee, and it can be longer under your national law. For at least the first year after delivery, a fault is assumed to have been there from the start — you don't have to prove it.
How we fix things
We don't do physical repairs on devices. Instead we ship you a replacement — sometimes the exact part, sometimes the whole assembly it belongs to, whichever is more reliable to fit — and guide you through fitting it yourself.
What the warranty doesn't cover
Normal wear and tear, or damage from accidents, drops, misuse, water or other liquids, assembly or soldering that doesn't follow our build guides, or changes to the hardware, firmware or software. In those cases we can still send you a replacement part, but we charge for it. We'll always quote you the price first, so nothing is ever charged without you agreeing to it.
Beyond all of that, we offer lifetime troubleshooting help for as long as you own the device. That's help working out what's wrong, not free parts.
Not sure whether you're looking at a defect or accidental damage? Message us here, or email [email protected], tell us what happened and send a photo if you can. We'll look at it with you and tell you where you stand.