A pre-order date is our best estimate at the time you order rather than a fixed dispatch date, and having it pass with no parcel is genuinely frustrating. Here is what usually holds a batch up.
Component sourcing: electronics components sometimes face global supply chain delays.
Quality testing: a batch is not dispatched until it passes our quality checks. We would rather be late than send out something that does not work.
Manufacturing scale-up: moving from a working prototype to full production can take longer than planned.
We email everyone holding a pre-order whenever a timeline moves, so it is worth checking your inbox and your spam folder for the most recent update.
If you have had nothing from us, message us here, or email [email protected], with your order number and we will tell you where your order stands.