No, we don’t do physical repairs. Instead we send you the replacement part and guide you through fitting it, which for a kit like ours is faster than posting the whole device back and forth.
Email [email protected] with your order number, a description of what’s wrong and a photo if you can take one. We’ll work out which part you need and whether there’s anything to pay:
A genuinely defective part is replaced free of charge, postage included.
A part that broke in use or during assembly — dropped, mis-assembled, wired wrong, overheated or forced — can still be replaced, but it is charged. We always quote you the price first.
Our own warranty runs for 24 months from the date of purchase. In the EU and EEA you also have a legal guarantee of at least two years from delivery, longer in some countries, and it runs alongside ours. The detail is in “Do your kits have a warranty?”.
After that, our support doesn’t expire. However old your device is, write in and we’ll help you troubleshoot it — that’s help and advice rather than free parts.