If a component or an entire Wacky Robot is missing from your bundle, message us here, or email [email protected], with:
Your order number
A photo of everything you received
Which robot or component is missing
A colleague checks your photo and order and confirms what we will send. There’s nothing to return.
One thing to rule out first: if your robots came from a Wacky Robots subscription, everything still owed on that subscription was consolidated into one final delivery when the subscriptions ended — so rather than waiting for a later parcel, tell us which robot is missing and we will check what went out. You can check your subscription at dashboard.circuitmess.com, or ask us and we’ll tell you what has shipped so far.
If a part arrived but is faulty, or broke while you were building, send a photo and we’ll confirm what’s needed — see Do your kits have a warranty?.