If a component or an entire Wacky Robot is missing from your bundle, email us at [email protected] with:
Your order number
A photo of everything you received
Which robot or component is missing
Anything missing from the box is our error, so we send the missing parts free of charge. There’s nothing to return.
One thing to rule out first: if you have a Wacky Robots subscription, the robots arrive in separate shipments rather than all in one parcel, so a robot you’re expecting may simply still be on its way. You can check your subscription at dashboard.circuitmess.com, or ask us and we’ll tell you what has shipped so far.
If a part arrived but is faulty, or broke while you were building, send a photo and we’ll confirm what’s needed — see “Do your kits have a warranty?”.