Shipping and Delivery
Track your package, check shipping times, and find answers to delivery questions
Why is my tracking status not updating?
It typically takes the carrier 48 to 72 hours to scan your package at the first distribution center after it leaves our warehouse. If your tracking status still hasn't updated after 3 business days, please let us know so we can investigate the status
I can't find my tracking number.
You can access your tracking information at any time through your original Order Confirmation email. Simply click the "View your order" button to open your personal status page, which always displays the most up-to-date tracking link and shipping upd
I ordered multiple items. Why do I only have one tracking number?
We sometimes split orders into multiple shipments to get available items to you as quickly as possible. If you are missing part of your order, please check your inbox for a second shipping notification, which will contain a unique tracking number for
How can I issue a shipping complaint?
We have a 90-day complaint policy regarding shipping problems, which means you have 90 days (or 3 months) to ask to check where your package is to request a refund for not receiving the package. To start a shipping complaint procedure, you can contac
Do you ship your packages to my country?
CircuitMess ships to most countries around the world!. However, due to delivery restrictions with our carriers, we are currently unable to ship to the following countries:
I need to change the shipping address! How can I do that?
It is possible to change the shipping address only before shipping the package. If you want to do it, please contact us at [email protected], and we’ll change it immediately.
Is shipping free?
Shipping is free for orders over $99.
What happens if my package gets lost?
Experiencing a delay with your package or suspect it might be lost? No worries, we've got your back! If it's been over 30 days since your package departed from Croatia, please contact us at [email protected]. We'll get in touch with the deliver
What does Unfulfilled mean?
When your order shows as Unfulfilled or on hold, it simply means that we are still preparing and packing it for you. There’s no need to worry, your order hasn’t been cancelled or forgotten. As soon as the shipping label is created, the status will au
What do I do if my device is defective or I received the wrong order?
Received an incorrect order or a faulty device? No worries! Contact us at [email protected], and we'll get everything straightened out right away!
Something is missing from my box
In case something is missing, please contact us at [email protected]. Send us a photo of everything that came in the box, and we'll get back to you as soon as possible to resolve the issue.
I received an email asking to confirm my address. Do I need to reply?
Please review the shipping address in your confirmation email. If the details are correct, no further action is required and your order will ship automatically. You only need to contact us if you notice an error and need to update your address before
I moved since I placed my pre-order on Kickstarter/BackerKit. Where will my package go?
We will send a "Final Address Confirmation" email 48 hours before locking your order for shipment. Please keep an eye on your inbox for this notification. Until then, you can update your shipping details at any time by logging into your survey profil