Quite possibly, yes — our founder does write to customers personally, including emails that carry a thank-you gift or a free-kit offer. An offer on its own does not make an email fake, and people are right to be careful either way, so here is how to check.
Check the actual sender address, not the display name. A genuine email from anyone at CircuitMess comes from an address ending in @circuitmess.com. The display name is easy to fake, so look at the address itself — that check filters out most fakes.
Do not judge by the content alone. A genuine email usually references something real, like an order you placed — but our records are not perfect, and our founder also sends general newsletters tied to no order at all. So the content proves nothing either way; the sender address and the check below are what count.
A genuine email never asks for payment details or passwords. We will never ask you to send card numbers, account passwords or verification codes by email, from any address.
Unsure? Forward it to us. Send the email to [email protected] and we will tell you whether it is really ours. We are always happy to check — it is never a bother.