Our refund policy is kept in one place. See “What is CircuitMess’ refund policy?” — that article is the canonical version, and it is the one to trust if anything you read elsewhere disagrees with it.
The short version:
In the EU/EEA and the UK you have 14 days from delivery to change your mind, for any reason or none. Everywhere else we give you 30 days as our own goodwill policy.
Your item does not have to be faulty. Opened, unpacked, powered-up and even fully assembled kits can be returned. Keeping the original packaging helps, but it is a preference and never a condition.
Contact us at [email protected] before sending anything back, and wait for us to confirm where to send it. We ship from several regional warehouses and a parcel sent to the wrong one is hard to trace.
You pay return postage, except when the return is down to us — wrong kit, a missing part, transit damage. In that case we send you a prepaid label.
We refund within 14 days of you telling us, to your original payment method, with no fees deducted. We do not wait for the parcel to reach us. How quickly the money then appears on your statement is down to your bank.
Damaged, faulty or wrong item
Have a look at your order when it arrives and email us at [email protected] if anything is missing, damaged or not what you ordered. Send a photo of the problem and we will put it right.
Exchanges
The quickest route is to return the item you have and place a separate order for the one you want.
Any questions about a return, email us at [email protected].