Email us at [email protected]. A person reads every message.
You can also use the chat on our website or in this Help Center, which is often quicker for straightforward questions.
We check support every working day and aim to reply to most issues within 24 to 48 business hours. Anything that arrives over a weekend or a holiday gets picked up on the next working day.
To help us sort things out in one reply rather than three, please include your order number if your question is about an order, a clear description of what's happening, and photos if you're reporting a hardware problem or something missing from your kit.
If you haven't heard from us after two working days, do chase us. It means something has gone astray, and we'd rather you nudged us than waited.
Plenty of questions are already answered here in the Help Center, so the search bar is worth a try first.